Returns & Exchanges

At Strawberry Fields Farm Shop, we strive for the highest quality in every harvest; however, due to the perishable nature of our products, we offer a dedicated resolution process for items that do not meet our freshness standards.

Return Process

• 1.
  Report the Issue

  Contact our farm shop team within 24 hours of delivery or purchase if you encounter any quality concerns with your produce or artisanal goods.

• 2.
  Provide Documentation

  Please include your order number and clear photographs of the specific items and their packaging to help us investigate the quality issue.

• 3.
  Review Process

  Our quality control team will assess your claim within 2 business days to determine if a replacement, store credit, or refund is appropriate.

• 4.
  Resolution Delivery

  Once approved, refunds will be processed to your original payment method, or a fresh replacement will be prepared for your next scheduled farm delivery.